Global Payments Support Specialist — Multi-Channel

Global Payments Inc.; Quezon City; On-site; PHP 180,000 - 260,000; Full time

Job summary

Global Payments Inc. is seeking a Customer Service Representative to join our Client Services Operations Team in Quezon City. You will respond to inquiries across channels and resolve concerns efficiently, while handling routine calls and escalating complex issues as needed.

You will maintain product knowledge, navigate systems, and ensure accurate data entry for payment and account-related requests. The role requires a HS diploma, 6–12 months in customer support, and willingness to work onsite.

Qualifications

• High School Diploma or equivalent.
• 6 months to 1 year of experience in a customer support role within a contact center or BPO environment.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills, with the ability to remain professional and composed under pressure.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and chat).
• Handle routine calls and elevate complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

Skills

Customer service

Communication skills

Multichannel support

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Global Payments Inc. is seeking a Customer Service Representative to join our Client Services Operations Team in Quezon City. You will respond to inquiries across channels and resolve concerns efficiently, while handling routine calls and escalating complex issues as needed.

You will maintain product knowledge, navigate systems, and ensure accurate data entry for payment and account-related requests. The role requires a HS diploma, 6–12 months in customer support, and willingness to work onsite.