Entry-Level Customer Support Specialist – Multichannel

Global Payments Inc.; Philippines; On-site; PHP 268,000 - 379,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a Customer Service Representative to join our Client Services Operations Team and help shape the future of global commerce.

You will respond to inquiries across channels, resolve concerns, and maintain up-to-date product knowledge. This role requires 6–12 months of experience in customer support, excellent English communication, and the ability to work onsite at Vertis North, Quezon City.

Qualifications

• High School Diploma or Equivalent.
• 6 months to 1 year of experience in customer support within a contact center or BPO.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills, remaining professional under pressure.
• Willing to work onsite at Vertis North, Quezon City.
• Willing to work in Pure Voice or Blended (Phone, Email, Chat) environments.

Responsibilities

• Respond to inquiries across channels and resolve concerns efficiently.
• Address service requests and escalate when needed.
• Maintain product knowledge and coordinate with teams to meet customer needs.
• Handle routine calls and escalate complex issues when necessary.
• Enter required data into client systems and databases.
• Resolve Tier 1 payment and account-related requests, including activations and updates.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Stress management

Education

High School Diploma

Tools

CRM tools

Job description

Global Payments Inc. in the Philippines is seeking a Customer Service Representative to join our Client Services Operations Team and help shape the future of global commerce.

You will respond to inquiries across channels, resolve concerns, and maintain up-to-date product knowledge. This role requires 6–12 months of experience in customer support, excellent English communication, and the ability to work onsite at Vertis North, Quezon City.