Customer Support & Payments Specialist

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial service company in the Philippines is seeking candidates for a customer service role focused on handling inquiries through various channels, maintaining strong communication skills, and demonstrating professional service. Applicants must be graduates of a four-year business course, possess product knowledge, and be proficient in Microsoft Office. This role emphasizes building client relationships and ensuring customer satisfaction in all interactions.

Qualifications

• Must have product and process knowledge.
• Possesses a professional attitude and strong work ethics.
• Has the ability to build and maintain good relationships with clients.

Responsibilities

• Respond to customer inquiries via phone, chat, email, or social channels.
• Ensure accurate logging of interactions in the CRM system.
• Maintain high QA and CSAT scores through professional service.

Skills

Excellent communication skills

Customer service knowledge

Listening skills

Education

Graduate of any four‑year Business Course

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

A financial service company in the Philippines is seeking candidates for a customer service role focused on handling inquiries through various channels, maintaining strong communication skills, and demonstrating professional service. Applicants must be graduates of a four-year business course, possess product knowledge, and be proficient in Microsoft Office. This role emphasizes building client relationships and ensuring customer satisfaction in all interactions.