Customer Service Representative 1 - Spanish

Global Payments Inc.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a Customer Service Representative to join the Client Services Operations Team and support customers across phone, email, and chat channels. The role emphasizes accurate information, courteous service, and timely problem resolution.

You will handle routine requests, escalate complex issues, document interactions, and maintain knowledge of products and policies to ensure consistent service quality.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year in a customer support role in a contact center/BPO.
• Strong English communication skills, both written and spoken.
• Excellent customer service skills; stay professional under pressure.
• Willing to work in Pure Voice or Blended support as needed.
• Able to shift schedules, including weekends and holidays.
• Onsite work at Vertis North, Quezon City.

Responsibilities

• Respond to customer inquiries across channels and resolve concerns.
• Handle routine requests and escalate when needed.
• Maintain product knowledge and coordinate with teams.
• Provide accurate information and timely resolutions.
• Document interactions and update client systems.
• Escalate issues to senior staff when required.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Multichannel Support

Education

High School Diploma or Equivalent

Tools

CRM tools

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our ever evolving Client Services Operations Team and help shape the future of global commerce.

What you’ll own

• Customer Support: Respond to inquiries across channels and resolve concerns efficiently.
• Issue Handling: Address service requests and escalte when needed.
• Coordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.

What you’ll bring

• High School Diploma or Equivalent
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment
• Strong English communication skills - both verbal and written
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs
• Amenable to shifting schedules, including weekends and holidays
• Willing to work onsite at Vertis North, Quezon City

It’s a bonus if you have

• Experience handling multi-channel customer support (voice, email, chat).
• Familiarity with CRM or customer service tools.
• Strong communication and problem-solving skills.

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and escalating complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].