Call Center Customer Support Specialist

AF Payments Inc.; Philippines; On-site; PHP 246,000 - 357,000; Full time

Job summary

AF Payments Inc. in the Philippines is seeking a Customer Service Representative to handle inquiries, resolve issues, and provide product information across phone, email, chat, and in person.

The role emphasizes clear communication, problem solving, and collaboration with sales and technical support to ensure customer satisfaction while maintaining compliance with company policies. Ideal candidates have at least 1 year in customer service, a degree in business or related fields, and a strong

Qualifications

• Associate or Bachelor’s degree in Business Admin, Communication, Marketing, or Hospitality.
• At least 1 year of work experience in the customer service industry.
• Prior experience in a Call Center (Voice Account) is non-negotiable.

Responsibilities

• Provide timely, accurate customer assistance via phone, email, chat or in person.
• Effectively resolve customer issues by identifying root causes and implementing solutions.
• Demonstrate comprehensive knowledge of products or services to offer relevant information and guidance.
• Maintain clear, professional communication with customers and colleagues to uphold a positive brand image.
• Record and maintain detailed records of customer interactions in the CRM system.
• Collaborate with sales, marketing, or technical support to address complex issues and ensure a seamless experience.

Skills

Communication

Leadership

Coaching

Change Mgmt

Customer Focus

Problem-Solving

Product Knowledge

Integrity

Tech Proficiency

Time Management

Education

Associate/Bachelor degree

Tools

CRM systems

MS Office

Job description

AF Payments Inc. in the Philippines is seeking a Customer Service Representative to handle inquiries, resolve issues, and provide product information across phone, email, chat, and in person.

The role emphasizes clear communication, problem solving, and collaboration with sales and technical support to ensure customer satisfaction while maintaining compliance with company policies. Ideal candidates have at least 1 year in customer service, a degree in business or related fields, and a strong