Multichannel Customer Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 290,160 - 468,720; Full time

Job summary

Recruitify_HR is seeking a dedicated call center professional in the Philippines to handle customer inquiries across phone, email, and chat channels with professionalism. You will resolve issues promptly, document interactions, and help maintain accurate records of customer transactions.

The role emphasizes strong written and verbal communication, multitasking, and a customer-focused mindset in a fast-paced environment, with opportunities to educate customers on new products and services.

Qualifications

• Diploma or equivalent experience.
• 13 years of experience in customer service or call center environment.
• Strong communication skills both verbal and written.
• Ability to multitask and manage time effectively.
• Customer-focused attitude with problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions promptly.
• Document and track customer interactions and feedback in the system.
• Assist in maintaining accurate records of customer interactions and transactions.
• Promote and educate customers about new products and services.

Skills

Strong communication

Education

Diploma in relevant field

Job description

Recruitify_HR is seeking a dedicated call center professional in the Philippines to handle customer inquiries across phone, email, and chat channels with professionalism. You will resolve issues promptly, document interactions, and help maintain accurate records of customer transactions.

The role emphasizes strong written and verbal communication, multitasking, and a customer-focused mindset in a fast-paced environment, with opportunities to educate customers on new products and services.