Payments Support Specialist — Quick, Trusted Resolution

Growe Talents; Philippines; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Growe Talents is seeking a Customer Support Specialist in the Philippines to handle payment-related inquiries and resolve issues through Intercom. You will investigate cases, escalate high-risk items, and ensure timely responses aligned with SLAs.

The role values collaborative teamwork, reliability, and a willingness to learn. A financial or economics background is a plus, with 0.5+ years of experience helping customers in payments preferred.

Qualifications

• 0.5+ years of experience as a Customer Support Specialist or related role.
• Competency in Microsoft Office applications.
• Experience with resolving payments-related issues is a plus.
• Finance or Economics degree is a plus.

Responsibilities

• Handle and process incoming payment-related requests via Intercom.
• Investigate cases and identify the appropriate payment provider for resolution.
• Escalate complex or high-risk issues to relevant internal teams.
• Ensure timely resolution in line with SLAs.
• Collaborate with Payments, Risk, and Account Management teams to resolve issues.

Skills

Customer support

MS Office

Education

Bachelor's degree in Finance or Economics

Tools

Intercom

Job description

Growe Talents is seeking a Customer Support Specialist in the Philippines to handle payment-related inquiries and resolve issues through Intercom. You will investigate cases, escalate high-risk items, and ensure timely responses aligned with SLAs.

The role values collaborative teamwork, reliability, and a willingness to learn. A financial or economics background is a plus, with 0.5+ years of experience helping customers in payments preferred.