Mortgage Support Associate - Spanish Bilingual

Fairygodboss; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Fairygodboss is seeking a Spanish Home Lending Assistant I to join their Home Lending team in the Philippines. In this role, you will collaborate with Home Lending Advisors to provide exceptional customer support throughout the loan process, ensuring an enhanced experience for home buyers and homeowners.

The qualified candidate must be fluent in Spanish and English and possess strong interpersonal skills. This position requires onsite work in BGC following U.S. time. The company values diversity and inclusion in the workplace.

Qualifications

• Fluency in Spanish and English with excellent communication skills.
• 3 years of voice customer-service experience in the call-center industry.
• Strong problem-solving skills and ability to utilize available resources.

Responsibilities

• Provide customer support throughout the loan process.
• Deliver outstanding customer service on inbound and outbound calls.
• Act as a liaison between customers and Home Lending Advisors.

Skills

Fluent in Spanish and English

Strong troubleshooting skills

Excellent verbal and written communication skills

Ability to multi-task

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Fairygodboss is seeking a Spanish Home Lending Assistant I to join their Home Lending team in the Philippines. In this role, you will collaborate with Home Lending Advisors to provide exceptional customer support throughout the loan process, ensuring an enhanced experience for home buyers and homeowners.

The qualified candidate must be fluent in Spanish and English and possess strong interpersonal skills. This position requires onsite work in BGC following U.S. time. The company values diversity and inclusion in the workplace.