Spanish Bilingual Home Lending Assistant

JPMorgan Chase & Co.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

JPMorgan Chase & Co. is hiring a Spanish Home Lending Assistant I in Taguig, Metro Manila. The role involves collaborating with advisors to deliver excellent customer service for home buyers, managing loan processes, and communicating effectively with clients. Candidates must be fluent in Spanish and English, possess strong problem-solving skills, and have experience in customer service. This position requires working onsite in BGC, following US time.

Qualifications

• Must be fluent in both Spanish and English, with excellent verbal and written communication skills.
• Effectively utilizes tools such as priority reports and call reviews.
• Strong troubleshooting and problem-solving skills.
• Able to effectively prioritize workload and multi-task.

Responsibilities

• Delivers best in class customer service for inbound and outbound calls.
• Communicates updates to Home Lending Advisors on pipeline statuses.
• Contacts customers to discuss loan terms and conditions.
• Updates information in the system of record and communication logs.
• Follows up on aged leads and pipeline loans.

Skills

Fluent in Spanish and English

Excellent verbal and written communication

Strong troubleshooting and problem-solving

Ability to multi-task

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

JPMorgan Chase & Co. is hiring a Spanish Home Lending Assistant I in Taguig, Metro Manila. The role involves collaborating with advisors to deliver excellent customer service for home buyers, managing loan processes, and communicating effectively with clients. Candidates must be fluent in Spanish and English, possess strong problem-solving skills, and have experience in customer service. This position requires working onsite in BGC, following US time.