Spanish–English Mortgage Support Specialist

Gratitude Philippines; Quezon City; On-site; PHP 1,015,560 - 1,216,440; Full time

Job summary

A leading financial services provider is seeking a Spanish Bilingual Specialist in Quezon City to join a Pioneer Team in the Banking & Finance sector. The position involves engaging customers in both Spanish and English, handling mortgage-related inquiries, and collaborating with internal teams to solve complex issues. Candidates should have a minimum of 2 years of BPO experience in bilingual support and possess strong communication skills. Competitive salary of up to 100,000 PHP based on experience. Flexible schedule required.

Qualifications

• Minimum 2+ years of voice experience in bilingual support is required.
• Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Responsibilities

• Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products.
• Assist customers in navigating online platforms and payments.
• Collaborate with internal teams to resolve complex issues.

Skills

Strong verbal/written communication in Spanish and English

Proficiency in MS Office

Experience in bilingual support

Education

High School Graduate / Grade 12

Tools

CRM software

Job description

A leading financial services provider is seeking a Spanish Bilingual Specialist in Quezon City to join a Pioneer Team in the Banking & Finance sector. The position involves engaging customers in both Spanish and English, handling mortgage-related inquiries, and collaborating with internal teams to solve complex issues. Candidates should have a minimum of 2 years of BPO experience in bilingual support and possess strong communication skills. Competitive salary of up to 100,000 PHP based on experience. Flexible schedule required.