Spanish Operations Supervisor for Mortgage and Finance

WNS Global Services, Inc.; Philippines; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

WNS Global Services, Inc. in the Philippines is seeking a Spanish bilingual supervisor to lead a team of English and Spanish speaking associates in mortgage BPO.

You will promote mortgage products, manage a pipeline, and help customers retain their homes through servicing and collections while complying with client, federal, and investor guidelines. You will act as mortgage subject-matter expert, coordinate with support teams, and help strengthen product and service training.

Qualifications

• 3 years’ experience as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background.
• Financial /Mortgage experience is a plus.
• Excellent Communication Skills.
• Experience in client engagement.
• Amenable to US shift timings.
• Amenable to work onsite in Quezon City.

Responsibilities

• Lead a team of bilingual associates (English and Spanish) managing mortgage product promotion and customer engagement for retention, servicing, and collections while complying with guidelines.
• Act as mortgage expert and ensure seamless operations with internal and external stakeholders.
• Partner with support teams to strengthen training on products and services and improve efficiencies.

Skills

Spanish bilingual

CS background

Excellent communication

Client engagement

US shift timings

On-site Quezon City

Job description

Job Description

• Lead a team of bilingual (English and Spanish) associates. Promoting mortgage products, continually engaging with a pipeline of customers and help them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal and investor guidelines

• Act as the internal and external mortgage expert, conduct productive activities with ensure seamless operations

• Partner with the support teams, by providing inputs to strengthen training on products and services, meeting with their stakeholder and bring efficiencies to the business

Qualifications

• 3 years’ experience as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background

• Financial /Mortgage experience is a plus.

• Excellent Communication Skills.

• Experience in client engagement.

• Amenable to US shift timings.

• Amenable to work onsite in Quezon City.