Spanish Bilingual Mortgage Support Specialist

Gratitude Philippines; Quezon City; On-site; PHP 1,015,560 - 1,216,440; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Quezon City seeks bilingual professionals fluent in Spanish and English for mortgage-related inquiries. Candidates should possess at least 2 years of BPO experience, ideally in bilingual support. Responsibilities include customer engagement via voice channels, assisting with account setups, and problem-solving. The role offers a full-time position on-site with various employee benefits including health and wellness. Join a dynamic environment where your skills can help customers make informed decisions regarding mortgage products.

Qualifications

• Must have at least 2 years of BPO experience specifically in Spanish bilingual support.
• Education requirement is a high school graduation.
• Flexible to work shifting schedules including evenings and weekends.

Responsibilities

• Engage with customers via voice channels in both Spanish and English.
• Assist customers with online platforms, account setup, and payments.
• Collaborate with internal teams to resolve complex issues.
• Identify cross-selling opportunities while maintaining compliance.
• Maintain accurate records of all interactions using the company CRM.

Skills

Strong verbal/written communication in Spanish and English

Proficiency in MS Office

Familiarity with mortgage products

Education

High School Graduate / Grade 12

Tools

CRM software

Job description

A leading BPO company in Quezon City seeks bilingual professionals fluent in Spanish and English for mortgage-related inquiries. Candidates should possess at least 2 years of BPO experience, ideally in bilingual support. Responsibilities include customer engagement via voice channels, assisting with account setups, and problem-solving. The role offers a full-time position on-site with various employee benefits including health and wellness. Join a dynamic environment where your skills can help customers make informed decisions regarding mortgage products.