Bilingual Home Lending Assistant I (Spanish/English)

Next Frontier Capital; Metro Manila; On-site; PHP 1,845,018 - 3,075,031; Full time

Benefits offered by this job

Opportunities for professional development

Diversity and inclusion initiatives

Job summary

Next Frontier Capital is hiring for the position of Spanish Home Lending Assistant I in Metro Manila. This role offers the chance to work closely with Home Lending Advisors to provide exceptional support in the loan process and enhance customer experience.

The ideal candidate should be fluent in both Spanish and English, possess strong communication skills, and have experience in customer service within the call center industry. This role involves managing calls and marketing efforts, ensuring a smooth process for both customers and advisors.

Qualifications

• Must be fluent in both Spanish and English, with excellent verbal and written communication skills in both languages.
• Effectively utilizes all tools such as priority reports and loan originations system.
• Strong trouble-shooting and problem-solving skills.

Responsibilities

• Delivers best in class customer service throughout the process.
• Communicates updates to Home Lending Advisor(s) on pipeline status.
• Contacts the customer to discuss the terms and conditions of the loans.

Skills

Fluent in Spanish

Fluent in English

Verbal communication

Written communication

Trouble-shooting

Problem-solving

Multi-tasking

Education

High school diploma

Bachelor's degree (preferred)

Job description

Next Frontier Capital is hiring for the position of Spanish Home Lending Assistant I in Metro Manila. This role offers the chance to work closely with Home Lending Advisors to provide exceptional support in the loan process and enhance customer experience.

The ideal candidate should be fluent in both Spanish and English, possess strong communication skills, and have experience in customer service within the call center industry. This role involves managing calls and marketing efforts, ensuring a smooth process for both customers and advisors.