Merchant Growth & Client Success Manager (Hybrid)

Paynamics Technologies; Philippines; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Paynamics Technologies Inc. is seeking a Relationship Manager to lead merchant acquisition and manage client relationships in a hybrid work setup in the Philippines.

You will drive merchant growth, nurture key accounts, collaborate with Sales, Product and Marketing, and ensure data accuracy and compliance while delivering superior service and driving retention. Responsibilities include onboarding, renewals, reporting, and identifying opportunities to expand the customer base with a proactive,

Qualifications

• Bachelor's degree in business or related field.
• Strong background in relationship management, customer service or sales.
• Experience using CRM tools.
• Strong communication and interpersonal skills.
• Customer-first mindset and proactive attitude.

Responsibilities

• Lead merchant acquisition to expand the portfolio and grow the business.
• Manage and nurture relationships with key clients, ensuring satisfaction and retention.
• Support and execute sales strategies for acquisition and growth.
• Resolve client issues quickly and escalate when needed.
• Ensure accuracy in client data and reporting.
• Collaborate with Sales, Product, Marketing for onboarding.
• Handle renewals and promote client loyalty.
• Identify business opportunities and address issues before escalation.
• Uphold quality and compliance standards aligned with the Information Security Management System.

Skills

Relationship management

Customer service

Sales

CRM tools

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Paynamics Technologies Inc. is seeking a Relationship Manager to lead merchant acquisition and manage client relationships in a hybrid work setup in the Philippines.

You will drive merchant growth, nurture key accounts, collaborate with Sales, Product and Marketing, and ensure data accuracy and compliance while delivering superior service and driving retention. Responsibilities include onboarding, renewals, reporting, and identifying opportunities to expand the customer base with a proactive,