Merchant Relations Lead (Hybrid)

Stfrancis; Hinoba-an; Hybrid; PHP 600,000 - 750,000; Full time

Job summary

Paynamics Technologies Inc. is seeking a Relationship Manager to lead merchant acquisition and manage client relationships in a hybrid work setup. You will drive growth by expanding the merchant base, nurturing key client relationships, and executing strategic sales initiatives.

The role requires strong communication, a customer-first mindset, and experience with CRM tools. Collaboration with Sales, Product, and Marketing teams is essential for smooth onboarding and renewals.

Qualifications

• Bachelor's degree in a related field such as Business Administration, Marketing, Finance or Economics.
• Strong background in relationship management, customer service, or sales.
• Experience using CRM tools is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Lead merchant acquisition efforts to expand the portfolio and grow the business.
• Manage and nurture relationships with key clients, ensuring high satisfaction and retention.
• Support and execute sales strategies for acquisition and growth.
• Quickly resolve client issues and escalate when needed.
• Ensure accuracy in client data and reporting.
• Collaborate with internal teams (Sales, Product, Marketing) for smooth client onboarding.
• Handle renewals and promote client loyalty.
• Identify business opportunities and address potential issues before they escalate.
• Uphold quality and compliance standards aligned with the Information Security Management System.

Skills

Relationship management

Customer service

Sales strategy

CRM software

Data reporting

Communication

Education

Bachelor's degree in Business Administration/Marketing/Finance/Economics

Tools

CRM software

Job description

Paynamics Technologies Inc. is seeking a Relationship Manager to lead merchant acquisition and manage client relationships in a hybrid work setup. You will drive growth by expanding the merchant base, nurturing key client relationships, and executing strategic sales initiatives.

The role requires strong communication, a customer-first mindset, and experience with CRM tools. Collaboration with Sales, Product, and Marketing teams is essential for smooth onboarding and renewals.