Merchant Growth & Client Relations Lead (Hybrid)

Holy Trinity University; Makati; Hybrid; PHP 446,000 - 893,000; Full time

Job summary

A leading technology firm in the Philippines is seeking a Relationship Manager to lead merchant acquisition and manage client relationships. This role involves expanding the business portfolio, ensuring client satisfaction, and collaborating with internal teams. Ideal candidates will have a bachelor's degree in a relevant field and a strong background in relationship management or sales. The position offers a hybrid work setup, emphasizing a customer-first mindset and teamwork.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
• Strong background in relationship management, customer service, or sales.
• Experience using CRM tools is a plus.
• Strong communication and interpersonal skills.
• Ability to problem-solve and manage client concerns efficiently.
• A customer-first mindset and proactive attitude.
• Collaborative spirit and team-oriented.
• Knowledge in sales strategy, data reporting, and CRM software.

Responsibilities

• Lead merchant acquisition efforts to expand the portfolio and grow the business.
• Manage and nurture relationships with key clients, ensuring high satisfaction and retention.
• Support and execute sales strategies for acquisition and growth.
• Quickly resolve client issues and elevate when needed.
• Ensure accuracy in client data and reporting.
• Collaborate with internal teams for smooth client onboarding.
• Handle renewals and promote client loyalty.
• Identify business opportunities and address potential issues before they surface.
• Uphold quality and compliance standards aligned with the Information Security Management System.

Skills

Relationship management

Customer service

Sales

Communication

Problem-solving

Collaboration

Education

Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field

Tools

CRM tools

Job description

A leading technology firm in the Philippines is seeking a Relationship Manager to lead merchant acquisition and manage client relationships. This role involves expanding the business portfolio, ensuring client satisfaction, and collaborating with internal teams. Ideal candidates will have a bachelor's degree in a relevant field and a strong background in relationship management or sales. The position offers a hybrid work setup, emphasizing a customer-first mindset and teamwork.