Merchant Growth & Client Success Manager (Hybrid)

Cagayan State University; Hinoba-an; Hybrid; PHP 480,000 - 860,000; Full time

Job summary

Paynamics Technologies Inc. is seeking a Relationship Manager to lead merchant acquisition and manage client relationships in a hybrid work setup.

You will collaborate with Sales, Product, and Marketing to onboard clients, drive growth, renewals, and ensure data accuracy and high client satisfaction.

The ideal candidate has a bachelor's degree in business or a related field, strong relationship-management and communication skills, and a customer-first mindset.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
• Strong background in relationship management, customer service, or sales.
• Experience using CRM tools is a plus.
• Strong communication and interpersonal skills.
• Ability to problem-solve and manage client concerns efficiently.
• Customer-first mindset and proactive attitude.
• Collaborative spirit and team-oriented.
• Knowledge in sales strategy, data reporting, and CRM software.

Responsibilities

• Lead merchant acquisition and grow the portfolio.
• Manage and nurture relationships with key clients.
• Support and execute sales strategies for acquisition and growth.
• Resolve client issues quickly and escalate when needed.
• Ensure data accuracy and reporting.
• Collaborate with Sales, Product, and Marketing for onboarding.
• Handle renewals and promote client loyalty.
• Identify business opportunities and address issues before escalation.
• Uphold quality and compliance standards with information security.

Skills

Relationship management

Customer service

Sales

Communication

Problem solving

Teamwork

Education

Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field

Tools

CRM software

Job description

Paynamics Technologies Inc. is seeking a Relationship Manager to lead merchant acquisition and manage client relationships in a hybrid work setup.

You will collaborate with Sales, Product, and Marketing to onboard clients, drive growth, renewals, and ensure data accuracy and high client satisfaction.

The ideal candidate has a bachelor's degree in business or a related field, strong relationship-management and communication skills, and a customer-first mindset.