Member Care Advocate

Sun Life Financial; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Sun Life Financial in the Philippines seeks a US Member Support Representative to handle member inquiries via inbound calls and occasional follow-up. The role emphasizes empathy, clear communication, and accurate documentation while promoting Sun Life products and services.

Candidates should be college graduates with solid English skills and call center experience. You will work in a dynamic team, adapt to changing client needs, and contribute to a positive service environment.

Qualifications

• College graduate.
• 1 year minimum inbound call center experience; total 5–6 years advised.
• Strong English writing and speaking skills.
• Ability to handle 3 concurrent chats with customers.
• Excellent written communication and documentation.
• Customer-centric approach and problem solving.

Responsibilities

• Handle member inquiries via inbound calls.
• Research and outbound follow-up as needed.
• Listen effectively and determine best action for members.
• Assist members empathetically through the claims process.

Skills

Inbound calls

English fluency

Empathy

Communication

Problem solving

Team player

Attention to detail

Education

College degree

Tools

Windows

Keyboarding

Job description

Sun Life Financial in the Philippines seeks a US Member Support Representative to handle member inquiries via inbound calls and occasional follow-up. The role emphasizes empathy, clear communication, and accurate documentation while promoting Sun Life products and services.

Candidates should be college graduates with solid English skills and call center experience. You will work in a dynamic team, adapt to changing client needs, and contribute to a positive service environment.