Client Care Specialist — Empathy-Driven Support

Sun Life Financial; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Sun Life Financial in the Philippines is seeking a customer-focused Call Centre Agent to join our fast-paced Client Care Centre. You will handle inbound inquiries, provide accurate information, and help clients navigate life insurance policies while maintaining thorough records.

The role emphasizes strong communication, empathy, and multi-tasking in a dynamic team environment. We value collaboration, continuous improvement, and delivering exceptional service to clients and partners.

Qualifications

• College graduate of a 4-year course.
• Minimum 1 year call center inbound experience.
• Strong and effective verbal and written communication skills.
• Ability to handle 2 concurrent chats with customers.
• Ability to promote Sun Life products and services.
• Customer-centric approach and problem-solving mindset.

Responsibilities

• Provide outstanding customer service by resolving telephone inquiries.
• Enhance customer relationships and loyalty with accurate information.
• Navigate computer systems to track calls, gather information, and resolve queries.
• Respond to inquiries about life insurance policies using defined guidelines.
• Document all actions to process requests and maintain records.
• Review plan/policy documents to respond to client requests and make system entries.

Skills

Inbound Call Center

Communication skills

Customer-centric

Problem solving

multitasking

Education

Bachelor's degree

Tools

Windows

Keyboarding

Job description

Sun Life Financial in the Philippines is seeking a customer-focused Call Centre Agent to join our fast-paced Client Care Centre. You will handle inbound inquiries, provide accurate information, and help clients navigate life insurance policies while maintaining thorough records.

The role emphasizes strong communication, empathy, and multi-tasking in a dynamic team environment. We value collaboration, continuous improvement, and delivering exceptional service to clients and partners.