Client Care Specialist I: Empowering Client Lives

Sun Life Financial; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Sun Life Financial in the Philippines is seeking a responsive Call Centre Associate to handle client inquiries across multiple channels, review requests, and validate documents to ensure accurate accounts.

You will collaborate with workforce managers to maintain service standards, communicate clearly in English, and apply problem-solving skills to resolve questions rapidly while maintaining compliance.

Qualifications

• Assist with client inquiries and requests across multiple communication channels.
• Review and process client requests.
• Validate submitted documents (such as identification and proof of account details).
• Coordinate with support teams to ensure efficient service delivery.
• Endorse requests for further action or approval.
• Commit to work efficiently and cooperatively with others on projects and learning initiatives.
• Ensure compliance with internal policies and guidelines.
• Fluent in verbal and written English.

Responsibilities

• Assist with client inquiries and requests across multiple communication channels.
• Review and process various client requests.
• Validate submitted documents (such as identification and proof of account details).
• Coordinate with support teams to ensure efficient service delivery.
• Endorse requests for further action or approval.
• Commit to work efficiently and cooperatively with other team members on projects and development.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Sun Life Financial in the Philippines is seeking a responsive Call Centre Associate to handle client inquiries across multiple channels, review requests, and validate documents to ensure accurate accounts.

You will collaborate with workforce managers to maintain service standards, communicate clearly in English, and apply problem-solving skills to resolve questions rapidly while maintaining compliance.