Senior Financial Analyst - Client Insights & Support

Sun Life Financial; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Sun Life Financial is seeking a Call Centre professional in the Philippines. The role requires college graduation, fluent English, strong written and verbal communication, and the ability to work nights at Bonifacio Global City, Taguig.

You will deliver superior service, promote products, and collaborate with a team in a fast-paced environment. The successful candidate maintains empathy, attention to detail and problem-solving skills, contributing to Sun Life’s commitment to helping clients

Qualifications

• College graduate
• Fluency in English speaking and writing
• Very good written communication skills
• Typing speed of 25 words per minute with 95% accuracy
• Ability to promote Sun Life products and services
• Customer centric approach
• Ability to discover, analyze and solve problems
• Empathy, self-awareness and emotional control
• Good listening skills
• Positive attitude
• Value open and honest feedback
• Strong team player
• Translate frequent coaching into improvement
• Multitask proficiently in a fast paced environment
• Deliver superior customer service with professionalism
• Adapt quickly to change
• Handle stress in a high pressure environment
• Attention to detail with documentation and follow-up
• Strong verbal and written communication
• Proficient Windows knowledge
• Proficient keyboarding skills
• Willing to work in Bonifacio Global City, Taguig City
• Willing to work night shifts

Skills

Fluent English

Excellent writing

Excellent listening

Empathy & emotional control

Team player

Problem solving

Attention to detail

Multitasking

Adaptability

Stress management

25 wpm typing

Windows proficiency

Keyboarding

Education

College graduate

Tools

Windows OS

Job description

Sun Life Financial is seeking a Call Centre professional in the Philippines. The role requires college graduation, fluent English, strong written and verbal communication, and the ability to work nights at Bonifacio Global City, Taguig.

You will deliver superior service, promote products, and collaborate with a team in a fast-paced environment. The successful candidate maintains empathy, attention to detail and problem-solving skills, contributing to Sun Life’s commitment to helping clients