Client Care Associate I - Multichannel Support

Sun Life Financial

Philippines

On-site

PHP 240,000 - 360,000

Full time

14 days+

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Job summary

Sun Life is seeking a Client Care Representative in the Philippines who will handle inbound customer calls and multi-chat sessions with a focus on delivering exceptional service. The role requires English fluency, empathy, and a customer-centric mindset.

You will use online systems to gather information, resolve issues, and promote Sun Life products. The position expects flexibility for overtime during peak periods and a commitment to a scheduled environment while delivering professional,

Qualifications

Minimum call center experience is 1 year (inbound).
Healthcare/ Insurance experience preferred.
Fluency in English speaking and writing.
Ability to handle 3 concurrent chats with customers.
Good written communication skills.
Ability to promote Sun Life products and services.
Customer-centric approach.
Ability to multitask in a fast-paced, performance-driven environment.

Responsibilities

Receive telephone calls regarding inquiries from our customers.
Manage three concurrent chat sessions with customers.
Assess customer needs and resolve issues promptly while meeting productivity and quality targets.
Use online systems to gather information and resolve issues.
Track, monitor and resolve customer requests.
Provide superior customer service with a proactive approach.