Client Care Specialist — Multichannel Support & Empathy

Sun Life Financial; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Sun Life Financial is seeking a Client Care Representative in the Philippines to handle inbound calls and multi-chat inquiries, assess client needs, and resolve issues with empathy and accuracy.

You will use online systems to gather information, track requests, and ensure timely resolution while maintaining quality. Fluency in English is required, and knowledge of healthcare/insurance is preferred.

Qualifications

• Should be a College graduate.
• Fluency in English speaking and writing.
• Very good written communication skills.
• Ability to handle 3 concurrent chats with customers.
• Previous related BPO work experience preferred in Healthcare/ Insurance.
• Ability to promote Sun Life products and services.
• Commitment to a scheduled environment.

Responsibilities

• Receive telephone calls regarding inquiries from customers.
• Manage 3 concurrent chat sessions with customers.
• Assess customer needs and address issues quickly, meeting productivity and quality objectives.
• Use online systems to gather information and resolve issues.
• Track, monitor and resolve customer requests.
• Provide superior customer service with a proactive approach.
• Maintain a positive, friendly, motivated team environment.
• Be available for overtime during peak periods.
• Adapt to standard night shift hours.

Skills

Fluent English

Customer service

Multitasking

Written communication

Empathy

Team player

Problem solving

Listening skills

Data/documentation

Typing/Windows

Education

College degree

Tools

Windows

Keyboarding

Job description

Sun Life Financial is seeking a Client Care Representative in the Philippines to handle inbound calls and multi-chat inquiries, assess client needs, and resolve issues with empathy and accuracy.

You will use online systems to gather information, track requests, and ensure timely resolution while maintaining quality. Fluency in English is required, and knowledge of healthcare/insurance is preferred.