Client Care Specialist - Multichannel Support & Impact

Sun Life Financial; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Sun Life Financial in the Philippines is seeking a dedicated Call Center professional to assist clients across multiple channels, review requests, and validate documents like IDs and account details. You will coordinate with support teams to ensure efficient service delivery and endorse actions for further processing.

The role emphasizes strong English communication, teamwork, and problem-solving skills within a supportive, inclusive environment that values growth and client satisfaction.

Qualifications

• Fluent in verbal and written English.
• Ability to review and process client requests across channels.
• Ability to validate documents (ID, proof of account details).

Responsibilities

• Assist with client inquiries across multiple channels.
• Review and process client requests.
• Validate submitted documents (ID, proof of account details).
• Coordinate with support teams to ensure efficient service.
• Endorse requests for further action or approval.

Skills

Fluent English

Communication skills

Multi-tasking

Problem solving

Job description

Sun Life Financial in the Philippines is seeking a dedicated Call Center professional to assist clients across multiple channels, review requests, and validate documents like IDs and account details. You will coordinate with support teams to ensure efficient service delivery and endorse actions for further processing.

The role emphasizes strong English communication, teamwork, and problem-solving skills within a supportive, inclusive environment that values growth and client satisfaction.