Client Care Specialist — Life Insurance Support

Sunlife; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Sun Life in Metro Manila is looking for exceptional customer-oriented individuals for a position in their Client Care Centre. Candidates should have at least 1 year of inbound call center experience and strong communication skills. The role involves resolving customer inquiries, enhancing client relationships, and providing accurate information. Responsibilities include navigating computer systems and maintaining thorough documentation. This is an opportunity to make a difference while growing in a fast-paced environment.

Qualifications

• Minimum call center experience of 1 year (inbound).
• Ability to handle 2 concurrent chats with customers.
• Good listening skills.

Responsibilities

• Provide outstanding customer service and support by resolving telephone inquiries from customers.
• Navigate computer systems to track calls, gather information, and resolve issues.
• Document all actions taken to process telephone-initiated requests.

Skills

Verbal communication skills

Written communication skills

Customer-centric approach

Problem-solving skills

Multitasking ability

Education

College graduate of a 4-year course

Tools

Windows

Job description

Sun Life in Metro Manila is looking for exceptional customer-oriented individuals for a position in their Client Care Centre. Candidates should have at least 1 year of inbound call center experience and strong communication skills. The role involves resolving customer inquiries, enhancing client relationships, and providing accurate information. Responsibilities include navigating computer systems and maintaining thorough documentation. This is an opportunity to make a difference while growing in a fast-paced environment.