Client Care Specialist - PH Operations

Sun Life; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sun Life in Taguig seeks a dedicated Call Centre professional to assist clients with inquiries and requests, emphasizing effective communication and teamwork. The role requires fluency in English, strong problem-solving abilities, and a commitment to delivering excellent customer service. This position offers the opportunity to work with dynamic colleagues and contribute positively to client experiences while adhering to company policies. Ideal for individuals passionate about making a difference in client engagement.

Qualifications

• Proven ability to communicate effectively in verbal and written English.
• Demonstrated problem-solving skills with a customer-focused approach.
• Ability to multi-task and effectively collaborate with teams.

Responsibilities

• Assist with client inquiries and requests across multiple communication channels.
• Review and process various client requests efficiently.
• Validate submitted documents for compliance.
• Ensure compliance with internal policies and guidelines.

Skills

Fluent in verbal and written English

Strong communication skills

Good listening skills

Problem detection and resolution

Multi-tasking skills

Job description

Sun Life in Taguig seeks a dedicated Call Centre professional to assist clients with inquiries and requests, emphasizing effective communication and teamwork. The role requires fluency in English, strong problem-solving abilities, and a commitment to delivering excellent customer service. This position offers the opportunity to work with dynamic colleagues and contribute positively to client experiences while adhering to company policies. Ideal for individuals passionate about making a difference in client engagement.