Client Care Specialist: Elevate Customer Experience

Sun Life Financial; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

Sun Life Financial Philippines is seeking a diligent Call Center professional to handle inbound inquiries from clients regarding our products, services and claims. You will provide courteous, accurate information and guide customers through resolution with a focus on satisfaction.

The role requires strong communication skills, problem-solving ability, and the capacity to juggle multiple tools while maintaining quality.

Qualifications

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Ability to multitask and handle multiple systems at once.
• Commitment to delivering outstanding customer service.

Responsibilities

• Handle inbound calls and assist clients with inquiries about Sun Life Financial products and services.
• Provide world-class customer service in a professional and courteous manner.
• Educate clients on Sun Life Financial products and services as appropriate.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Customer focus

Accountability

Team collaboration

Education

Bachelor's degree

Job description

Sun Life Financial Philippines is seeking a diligent Call Center professional to handle inbound inquiries from clients regarding our products, services and claims. You will provide courteous, accurate information and guide customers through resolution with a focus on satisfaction.

The role requires strong communication skills, problem-solving ability, and the capacity to juggle multiple tools while maintaining quality.