Inbound Customer Care Pro — Multitask & Growth

Sun Life Financial; Philippines; On-site; PHP 260,000 - 360,000; Full time

Job summary

Sun Life Financial is seeking customer-focused team players for our Customer Care Centre in the Philippines. This role involves handling inbound inquiries, navigating systems, and resolving issues to build customer loyalty.

You will work in a fast-paced environment, managing calls and up to three chats while maintaining high service standards and contributing to a positive team culture. The position requires English fluency, strong written skills, and the ability to multitask effectively,

Qualifications

• Fluency in English speaking and writing is required.
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Responsibilities

• Receive telephone calls regarding inquiries from customers.
• Handle up to 3 concurrent chat sessions with customers.
• Assess customer needs and address issues in a timely manner, meeting productivity and quality objectives.
• Use online systems to gather information and resolve issues for customers.
• Track, monitor and resolve customer requests.
• Provide superior customer service and be proactive in meeting customer needs.
• Be available to work overtime during peak periods and during night shifts.
• Maintain a positive, friendly, and motivated team environment.

Skills

English fluency

Multi-tasking in a fast-paced env

Customer service orientation

Written communication

Typing speed 25 wpm

Tools

Windows

Keyboarding

Job description

Sun Life Financial is seeking customer-focused team players for our Customer Care Centre in the Philippines. This role involves handling inbound inquiries, navigating systems, and resolving issues to build customer loyalty.

You will work in a fast-paced environment, managing calls and up to three chats while maintaining high service standards and contributing to a positive team culture. The position requires English fluency, strong written skills, and the ability to multitask effectively,