Medical Admin Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Flexible work setup

Generous paid leave

Comprehensive medical care for you and

Job summary

Hammerjack Pty Ltd is seeking a detail‑oriented administrative professional to manage critical documents and ensure data integrity in a secure, compliant setting. The role requires coordinating with internal teams and external partners, maintaining version control, and supporting case workflow in a busy environment.

Based in Manila, the position is full‑time with onsite work and adherence to data security and HIPAA standards.

Qualifications

• At least 3 years of administrative and clerical support experience in medical/insurance industries.
• Proficient with Microsoft Office, especially Excel and Word; familiarity with PDF/TIFF documents.
• Detail-oriented and able to handle large volumes of documents and data.
• Comfortable working with databases, online systems, and document management tools.
• Strong interpersonal, organizational, time-management, and multitasking skills.

Responsibilities

• Monitor a centralized inbox, routing high-volume incoming documents to the correct office or team.
• Identify gaps in document handling processes and improve classification and workflow efficiency.
• Gather, organize, and manage documents from multiple sources for accurate database uploads with version control.
• Communicate with internal and external parties to obtain required documents and verify information.
• Review case data for discrepancies or missing pages and escalate issues as needed.
• Provide clerical support such as filing, emailing, proofreading, and case support while upholding HIPAA.

Skills

Administrative support

Clerical support

Microsoft Excel

Microsoft Word

Tools

PDF/TIFF documents

Job description

Be part of a well-respected global healthcare services firm delivering independent medical assessments, peer reviews, and compliance solutions—built on decades of industry expertise.

The Opportunity

Play a key role in managing critical documents and ensuring data accuracy in a secure, compliance‑driven environment.

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.

What You'll Do

• Monitor a centralized email inbox, accurately reviewing and routing high-volume incoming documents to the appropriate office or team.
• Identify gaps in document handling processes and ensure proper classification, distribution, and workflow efficiency.
• Gather, organize, and manage documents from multiple sources for accurate database uploads while maintaining proper version control.
• Communicate with internal and external parties to obtain required documents, verify information, and resolve outstanding items.
• Review case data for discrepancies, missing pages, or incomplete information, escalating issues when necessary and validating details through reference websites and sources.
• Perform clerical and administrative support tasks, including filing, emailing, proofreading, and case support, while ensuring compliance with data security procedures and HIPAA confidentiality standards.

Key Criteria

• At least 3 years of administrative and clerical support experience for medical/insurance industry.
• Proficient in Microsoft office particularly Excel, Word and working familiarity with PDF/TIFF documents.
• Keen to details and able to manage large volumes of documents & data.
• Comfortable working with databases, online systems, and document management tools.
• Strong interpersonal skills, organizational, time-management, and multitasking skills.

Work setup:

• Manila (BGC, Taguig): US Pacific Time of 8.00am to 5.00pm (11.00pm to 8.00am PHT) with a full onsite work arrangement.