Medical Document Team Lead

AS White Global; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation with annual reviews

Comprehensive medical care

Generous paid leave

Flexible work setup

Job summary

A global provider of medical services is seeking a supervisor to lead a high-performing document management team in Manila. The role involves overseeing daily operations, ensuring accurate handling of patient records, and maintaining compliance with data privacy standards. Candidates should have at least 2 years of experience in healthcare document management, strong leadership skills, and knowledge of HIPAA regulations. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• At least 2 years of experience leading a healthcare/insurance document management team.
• Hands-on experience in medical records processing.
• Strong knowledge of HIPAA regulations and data privacy standards.

Responsibilities

• Oversee daily document management operations for patient records.
• Lead, coach, and support a team to meet performance targets.
• Ensure accurate uploading and maintenance of records across databases.
• Monitor workflows and resolve escalations as needed.
• Maintain compliance with data security standards.

Skills

Leadership

HIPAA compliance

Time management

Verbal and written communication in English

Job description

Lead a high-performing team at a global provider of medical and document management services—trusted for accuracy, security, and reliability.

The Opportunity

Oversee a team responsible for managing and delivering critical medical records, driving performance, accuracy, and seamless workflow execution across operations.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Oversee daily document management operations, ensuring timely and accurate handling of patient records
• Lead, coach, and support a team to meet performance, quality, and turnaround time targets
• Ensure accurate uploading and maintenance of records across portals and databases
• Monitor workflows, prioritize tasks, follow up on missing or outstanding documentation, and resolve escalations as needed
• Maintain compliance with data security standards and ensure accuracy in all record processing
• Support training, onboarding, and continuous improvement initiatives to enhance team performance and processes

Key Criteria

• At least 2 years of experience leading a healthcare/insurance document management team with hands‑on experience in medical records processing or related field
• Strong knowledge of HIPAA regulations and data privacy standards
• Proven ability to manage high‑volume administrative tasks with accuracy and efficiency
• Excellent verbal and written English communication skills
• Highly organized with strong time‑management skills and the ability to meet deadlines

Work setup:

• Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM – 5:00AM PHT) with a full onsite model.