Junior Supervisor

AS White Global; Taguig; On-site; PHP 670,000 - 1,172,000; Full time

Job summary

AS White Global is seeking an experienced operations supervisor for its document retrieval team in the Philippines. The role focuses on daily workflow oversight, performance monitoring, and hands-on leadership to uphold service standards.

You will support staffing, onboarding, and employee development while analyzing data to identify risks and opportunities for improvement. A strong emphasis on communication and regulatory compliance will be essential.

Qualifications

• Minimum 2 years leading a healthcare or document retrieval team.
• Experience in medical records processing or related field.
• Proficient with Microsoft Office; intermediate Excel.
• Excellent written and verbal communication.
• Ability to work independently under pressure in a fast-paced environment.

Responsibilities

• Oversee daily workflow and monitor team performance to meet department goals and service standards.
• Act as on-site leadership to strengthen accountability, communication, and operational efficiency.
• Support staffing activities including hiring, onboarding, and development.
• Monitor escalations, review data, identify trends, risks, and opportunities for improvement.
• Ensure compliance with policies, procedures, controls, and employment laws.
• Collaborate with department heads and stakeholders on process improvements and business requirements.
• Communicate changes effectively and participate in management meetings as needed.
• Provide operational support and take on additional duties as directed by leadership.

Skills

Leadership

Written communication

Verbal communication

Problem solving

Tools

Microsoft Office

MS Excel

Job description

Ready to join a company that blends stability with innovation? This nationwide provider of record retrieval services and technology supports legal and insurance professionals with smarter, faster access to critical records.

The Opportunity

Drive operational excellence in a growing Document Retrieval team through hands-on people management, strong accountability, proactive problem-solving, and actionable insights that mitigate risks and support business goals.

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

“ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Oversee daily workflow and monitor team performance to ensure department goals and service standards are consistently met.
• Serve as the on-site leadership presence to strengthen team accountability, communication, and overall operational efficiency.
• Support staffing activities, including hiring, onboarding, employee development, and separation processes.
• Monitor escalations, review operational data, and identify trends, risks, and opportunities for improvement.
• Ensure compliance with company policies, procedures, internal controls, and applicable employment laws.
• Collaborate with department heads and internal/external stakeholders on process improvements, strategic planning, and business requirements.
• Communicate operational and procedural changes effectively and participate in management and cross-divisional meetings as needed.
• Provide operational support and take on additional responsibilities as directed by Regional Vice Presidents (RVPs) based on business needs.

Key Criteria

• Minimum of 2 years of experience leading a healthcare or document retrieval team, with hands-on experience in medical records processing or a related field
• Proficient in Microsoft Office applications, with intermediate-level skills in MS Excel
• Excellent written and verbal communication skills
• Strong problem-solving & decision-making skills
• Strong understanding of client needs, organizational goals, and operational requirements, with the ability to quickly learn new processes and concepts
• Ability to work independently and efficiently under pressure in a fast-paced, deadline-driven environment

Work setup:

• Manila (BGC, Taguig): 10AM - 7PM Eastern/9AM - 6PM Central/7AM - 4PM Pacific (10PM -7AM Philippine Time) with a full onsite work arrangement.