Medical Document Team Lead

AS White Global; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Great Place to Work

Company trips

10-Year Club

Global talent network

Competitive compensation

Medical coverage

Paid leave

LinkedIn Learning

Flexible work setup

Job summary

AS White Global seeks a seasoned Medical Records Operations Leader to drive workflow efficiency, quality, and collaboration across offshore and onshore teams.

You will oversee day-to-day operations, monitor queues and appointments, conduct regular coaching, track metrics, and support priority projects. This onsite role is based in Manila (Taguig), with alignment to US Eastern Time.

Qualifications

• At least 2 years of experience leading a healthcare/insurance document management team with hands-on experience in medical records processing or related field.
• Strong knowledge of HIPAA regulations and data privacy standards.
• Proven ability to manage high-volume administrative tasks with accuracy and efficiency.
• Excellent verbal and written English communication skills.
• Highly organized with strong time management skills and the ability to meet deadlines.

Responsibilities

• Monitor incoming medical records queues and upcoming appointments to ensure timely workflow completion.
• Oversee day-to-day team operations, including task delegation and daily coordination through group chats.
• Conduct regular 1:1 check-ins, provide performance guidance, and reinforce accountability and consistent daily work completion across the team.
• Track and report team metrics to ensure performance, quality, and timeliness standards are met.
• Provide additional support during high-volume periods and contribute to priority projects and operational initiatives.
• Lead team engagement through weekly huddles, monthly alignment sessions, cross-training initiatives, and quarterly offshore/onshore meetings.
• Serve as a key communication bridge between offshore and onshore teams, facilitating feedback loops and operational alignment.

Skills

Team leadership

English communication

Time management

Organizational skills

Job description

Job Description:

Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.

The Opportunity

Lead a high-performing medical records operations team by driving workflow efficiency, quality, and collaboration across offshore and onshore teams.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

"Both ASW and my client have been very supportive. I am very happy to be part of this team." – Team Leader, ASW Philippines.

What You’ll Do

• Monitor incoming medical records queues and upcoming appointments to ensure timely workflow completion
• Oversee day-to-day team operations, including task delegation and daily coordination through group chats
• Conduct regular 1:1 check-ins, provide performance guidance, and reinforce accountability and consistent daily work completion across the team
• Track and report team metrics to ensure performance, quality, and timeliness standards are met
• Provide additional support during high-volume periods and contribute to priority projects and operational initiatives
• Lead team engagement through weekly huddles, monthly alignment sessions, cross-training initiatives, and quarterly offshore/onshore meetings
• Serve as a key communication bridge between offshore and onshore teams, facilitating feedback loops and operational alignment

Key Criteria

• At least 2 years of experience leading a healthcare/insurance document management team with hands-on experience in medical records processing or related field
• Strong knowledge of HIPAA regulations and data privacy standards
• Proven ability to manage high-volume administrative tasks with accuracy and efficiency
• Excellent verbal and written English communication skills
• Highly organized with strong time management skills and the ability to meet deadlines

Work setup:

• Manila (BGC, Taguig): US Eastern Time 8:30AM to 5:30PM 8:30PM - 5:30AM PHT with a full onsite work arrangement.