Job Summary:
A launch can be won or lost on a single misplaced date or broken link, and a detail-obsessed Launch Operations & GoHighLevel Virtual Assistant will catch those before our audience does. You will keep our CRM clean and our online launches running smoothly, handling the recurring GoHighLevel tasks behind every launch, from scheduling campaigns to QA, so our automation specialist can focus on building. You will also cover for a team member during a planned absence. A reliable self-starter who catches small errors before they become big problems is the ideal fit.
Key Responsibilities:
- Schedule and finalize launch emails and SMS (reminders, replays, bonuses) from approved copy
- Manage the shared support inbox, resend event access after email fixes, and handle Facebook group setup and permissions
- Run QA on pages and on price and date changes, set custom values for each launch, and add Zoom links to confirmation emails
- Complete a daily health check during promotions, including test purchases, and flag issues the same day
- Make approved page updates in GoHighLevel (copy, testimonials, images, videos, footer and policy links)
- Load approved email and SMS copy into existing workflows, such as abandoned cart, for review
- Update UTMs and tracking from a checklist, and set up booking links and calendars
- Triage invalid emails, sweep checkout, upsell, and thank-you pages, and make checklist-based settings changes
- Pull launch data (bonus earners, conversions) and handle gifting follow-up
- Write SOPs from Loom recordings, keep an inventory of active Zaps, and maintain Monday.com dashboards and internal knowledge bases
Mandatory Skills:
- 1+ year of hands-on GoHighLevel experience (contacts, tags, smart lists, funnels, calendars)
- Experience scheduling email and SMS campaigns
- Launch or event operations experience, or a strong record of detail-heavy QA under deadline
- Ability to write clear SOPs from Loom videos
- Comfortable using Claude in daily work, plus Monday.com, Slack, Google Drive, and Loom
- Very detail-oriented, and willing to speak up when something looks off
- Methodical in your work, quick to follow through, and comfortable running your own day
- Strong communication skills
Preferred Skills:
- Experience with Zapier
- Experience with Canva
- Experience supporting online launches, webinars, or challenge-style events
- Familiarity with tracking and social proof tools
- Experience maintaining dashboards and documentation
- Experienced in balancing several projects across a busy week while keeping standards high
Why Join Us:
Join a collaborative team and play a hands-on role in high-impact launches. You will work with clear processes and supportive teammates, with real room to grow as your responsibilities expand.