Mandarin Technical Systems Specialist

J-K Netwok Services; Taguig; Hybrid; PHP 1,518,000 - 2,053,000; Full time

Benefits offered by this job

HMO

Life Insurance

Leave credits

Product discounts

Monthly allowances

13th Month Pay

Government benefits

Job summary

J-K Netwok Services in Taguig seeks a Mandarin Technical Systems Representative to join its healthcare solutions team. The role requires Mandarin and English proficiency, a science- or healthcare-related degree, and at least 3 years in a medical or customer‑facing technical support environment.

Initial onsite arrangement for 6 months with 1 day WFH per week, salary Php 160,000 monthly, with comprehensive benefits including HMO, life insurance, leave credits, and 13th month pay.

Qualifications

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
• Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
• Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin proficiency

English proficiency

Analytical thinking

Technical writing

Customer service

Education

Science/Biomedical/Healthcare fields

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig seeks a Mandarin Technical Systems Representative to join its healthcare solutions team. The role requires Mandarin and English proficiency, a science- or healthcare-related degree, and at least 3 years in a medical or customer‑facing technical support environment.

Initial onsite arrangement for 6 months with 1 day WFH per week, salary Php 160,000 monthly, with comprehensive benefits including HMO, life insurance, leave credits, and 13th month pay.