Mandarin Technical Support Specialist - Healthcare IT

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO coverage for dependents

Life insurance

Leave credits

Product discounts

Monthly allowance

Annual merit increase

13th month pay

Government benefits

Job summary

J-K Netwok Services in Taguig City, Philippines, hires a Mandarin Technical Systems Support Representative for a dayshift schedule. Role is onsite for 6 months, then hybrid with one WFH day per week.

Open to Filipino and Filipino-Chinese candidates fluent in Mandarin and English; requires a science/healthcare related degree and 3+ years in medical/clinical or tech support settings. The package includes HMO, life insurance, leave credits, monthly allowances, 13th month pay, and government

Qualifications

• Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
• Bachelor’s degree in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in a medical/clinical environment or customer-facing technical support role.
• Strong analytical and problem-solving skills; able to resolve complex technical issues.
• Excellent technical writing and documentation skills; proficient in MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails with professional, supportive assistance to ensure a positive experience.
• Review, prioritize, and manage shared mailboxes; address inquiries promptly per procedures.
• Provide first-level technical troubleshooting by identifying root causes and guiding resolutions.
• Document customer complaints, inquiries, investigations, and resolutions per quality and regulatory requirements.
• Communicate findings and technical information through written reports and verbal updates; meet KPIs.
• Develop SME on assigned products, processes, and systems; support knowledge sharing and training.
• Assist Team Lead by coordinating workloads, aiding teammates, escalating country-specific issues, and driving process improvements.

Skills

Mandarin proficiency

Analytical thinking

Technical writing

Customer-facing experience

Education

Bachelor's degree in Science/Healthcare/Engineering/Medical Transcription

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City, Philippines, hires a Mandarin Technical Systems Support Representative for a dayshift schedule. Role is onsite for 6 months, then hybrid with one WFH day per week.

Open to Filipino and Filipino-Chinese candidates fluent in Mandarin and English; requires a science/healthcare related degree and 3+ years in medical/clinical or tech support settings. The package includes HMO, life insurance, leave credits, monthly allowances, 13th month pay, and government