Mandarin Bilingual Technical Support Specialist (Healthcare)

J-K Netwok Services; Taguig; Hybrid; PHP 1,674,000 - 1,897,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Monthly Allowances: Php 9,400

Other benefits discussed

Job summary

J-K Netwok Services in Taguig, Philippines, is seeking a Mandarin-speaking Technical Service professional. The role is onsite in BGC with hybrid flexibility after six months, offering a comprehensive benefits package and a monthly salary of PHP 160,000.

The ideal candidate holds a science/healthcare-related degree, at least 3 years in medical/clinical or technical support, and strong documentation skills. You will handle calls/emails, troubleshoot issues, and develop SME across products and

Qualifications

• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Proficient in Mandarin and English with strong analytical and problem-solving skills.
• Excellent technical writing and documentation skills using MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring inquiries and complaints are addressed promptly and per procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, and support knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin

English

Technical support

Documentation

Education

Bachelor's degree or higher

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig, Philippines, is seeking a Mandarin-speaking Technical Service professional. The role is onsite in BGC with hybrid flexibility after six months, offering a comprehensive benefits package and a monthly salary of PHP 160,000.

The ideal candidate holds a science/healthcare-related degree, at least 3 years in medical/clinical or technical support, and strong documentation skills. You will handle calls/emails, troubleshoot issues, and develop SME across products and