Mandarin Healthcare Tech Support Specialist

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Discounts on company products

Monthly allowances: Php 9,400

Annual merit increase

13th Month Pay

Government mandated benefits

Job summary

J-K Netwok Services seeks a Mandarin Technological Service Aid in Taguig (BGC) for a dayshift, onsite role with hybrid work after 6 months. Salary Php 160,000 monthly with comprehensive benefits and growth opportunities within a global healthcare company.

Open to Filipino or Filipino-Chinese candidates fluent in Mandarin and English, with a medical/clinical or customer-facing technical support background. Bachelor-level education in science/healthcare/engineering is preferred.

Qualifications

• Mandarin and English proficiency required.
• Strong analytical and problem-solving skills.
• Excellent written documentation and MS Office skills.
• Open to Filipino and Filipino-Chinese candidates.

Responsibilities

• Handle inbound calls and emails with professional customer support.
• Review and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document complaints, inquiries, investigations, and resolutions accurately.
• Communicate results and updates clearly through reports and verbal updates.
• Develop SME on assigned products and support training activities.
• Coordinate workloads and assist team to improve processes.

Skills

Mandarin

English

Analytical skills

Technical writing

Education

Bachelor's degree

Healthcare related diploma

Nursing

Engineering

Medical Transcription

Job description

J-K Netwok Services seeks a Mandarin Technological Service Aid in Taguig (BGC) for a dayshift, onsite role with hybrid work after 6 months. Salary Php 160,000 monthly with comprehensive benefits and growth opportunities within a global healthcare company.

Open to Filipino or Filipino-Chinese candidates fluent in Mandarin and English, with a medical/clinical or customer-facing technical support background. Bachelor-level education in science/healthcare/engineering is preferred.