Mandarin Technical Healthcare Support Specialist

J-K Netwok Services

Taguig

Hybrid

PHP 1,518,000 - 2,053,000

Full time

6 days ago

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Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits 12 VL 12 SL

Discount for Company products

Monthly Allowances Php 9,400

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in the Philippines is seeking a Mandarin bilingual Technical Customer Care Representative for its Taguig operations (onsite with one day WFH weekly). The role focuses on technical support for healthcare products and services, requiring strong Mandarin and English skills and a background in medical or clinical environments.

You will handle inbound calls and emails, document issues, and escalate where needed, while developing SME knowledge and contributing to process

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
Having strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
Develop and maintain SME on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.