Mandarin Technical Support Specialist (Healthcare)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Taguig (BGC) seeks a Mandarin Bilingual Technical Representative Officer to handle inbound calls and emails, provide first-line technical support, and document issues with accuracy. The role requires strong Mandarin and English proficiency, a healthcare/biomedical background, and at least 3 years in a clinical or customer-facing tech support environment.

The position offers onsite work for the first 6 months with a hybrid option (1 day WFH per week), a competitive package,

Qualifications

• Bachelor’s degree, diploma, or certificate in a relevant field (Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription).
• 3 years of experience in a medical/clinical environment or customer-facing technical support role.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Analytical skills

Problem solving

Technical writing

Time management

Customer-facing experience

Education

Bachelor's degree / diploma / certificate in a relevant field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig (BGC) seeks a Mandarin Bilingual Technical Representative Officer to handle inbound calls and emails, provide first-line technical support, and document issues with accuracy. The role requires strong Mandarin and English proficiency, a healthcare/biomedical background, and at least 3 years in a clinical or customer-facing tech support environment.

The position offers onsite work for the first 6 months with a hybrid option (1 day WFH per week), a competitive package,