Mandarin Technical Support Specialist — Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybride; PHP 1 625 000 - 1 946 000; Plein temps

Avantages offerts par ce poste

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Résumé du poste

J-K Netwok Services is seeking a Mandarin Technical Customer Care Specialist in Taguig. You will handle inbound calls and emails, perform first-line technical troubleshooting, and document resolutions.

The role requires Mandarin and English proficiency, a relevant science/healthcare degree, and at least three years in medical or technical customer support. The work setup starts onsite for six months with a hybrid option (one day work from home per week).

Qualifications

• Must be fluent in Mandarin and English.
• Bachelor’s degree or certificate in Science, Healthcare, Nursing or related field.
• Minimum of 3 years in medical/clinical or customer-facing technical support.

Responsabilités

• Handle inbound calls and emails with professional, positive assistance.
• Review and manage shared mailboxes and respond per procedures.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document customer issues, investigations and resolutions clearly.
• Communicate investigation results via reports and updates with KPI alignment.
• Develop SME knowledge on products and processes; support training activities.

Connaissances

Mandarin fluency

English fluency

Customer support

Analytical skills

Technical writing

Formation

Bachelor’s degree in relevant field

Outils

MS Word

PowerPoint

Excel

Outlook

Description du poste

J-K Netwok Services is seeking a Mandarin Technical Customer Care Specialist in Taguig. You will handle inbound calls and emails, perform first-line technical troubleshooting, and document resolutions.

The role requires Mandarin and English proficiency, a relevant science/healthcare degree, and at least three years in medical or technical customer support. The work setup starts onsite for six months with a hybrid option (one day work from home per week).