Mandarin Technical Support Specialist (Healthcare)

J-K Netwok Services

Taguig

Hybrid

PHP 1,625,000 - 1,946,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits 12 VL / 12 SL

Product discounts

Monthly allowances

Annual merit increase

13th month pay

Government mandated benefits

Other benefits

Job summary

J-K Netwok Services in Taguig is seeking a Mandarin Technical Aid to support customers with technical issues in the healthcare sector. This role requires strong Mandarin and English skills, a background in science or healthcare, and hands-on troubleshooting in a fast-paced environment.

The position offers onsite work with a six-month onboarding onsite, then a hybrid schedule with one day work-from-home per week. Benefits include health coverage, life insurance, and statutory benefits.

Qualifications

Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

Responsibilities

Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.