Mandarin Technical Support Specialist - Hybrid/Onsite

J-K Netwok Services; Taguig; Hybrid; PHP 144,000 - 176,000; Full time

Benefits offered by this job

HMO + dependents

Life Insurance

Leave credits

Monthly allowances

13th Month Pay

Government benefits

Product discounts

Job summary

J-K Netwok Services seeks a Mandarin Technical Systems Support professional in Taguig. The role requires bilingual Mandarin and English abilities to support healthcare technology products and services.

Initial onsite work for six months transitions to hybrid work with one WFH day per week. The ideal candidate has a science/healthcare/engineering background, strong analytical skills, and at least 3 years in medical/clinical or technical support environments.

Qualifications

• Proficient in Mandarin and English for customer interactions.
• Bachelor's degree or higher in Science/Healthcare/Engineering or related field.
• Minimum 3 years in medical/clinical environment or technical support role.
• Strong analytical and problem-solving abilities.
• Excellent documentation skills; proficient with MS Word/PowerPoint/Excel/Outlook.
• Able to work independently and manage multiple priorities in a fast-paced setting.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes; address inquiries per procedures.
• Provide first-level technical troubleshooting by analyzing issues and guiding customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions accurately per quality requirements.
• Communicate investigation results and technical information through written reports and updates; meet KPIs.
• Develop SME on assigned products, processes, and systems; support knowledge sharing and training.
• Assist team leads by coordinating workloads, supporting colleagues, and escalating complex issues.

Skills

Mandarin

English

Analytical thinking

Technical writing

Education

Bachelor's degree or higher in Science/Healthcare/Engineering or related field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services seeks a Mandarin Technical Systems Support professional in Taguig. The role requires bilingual Mandarin and English abilities to support healthcare technology products and services.

Initial onsite work for six months transitions to hybrid work with one WFH day per week. The ideal candidate has a science/healthcare/engineering background, strong analytical skills, and at least 3 years in medical/clinical or technical support environments.