Mandarin Technical Support Specialist - Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,674,000 - 1,897,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Monthly Allowances: Php 9,400 (Taxable

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services seeks a Mandarin Technical Support Officer to join its healthcare-focused team in Taguig. The role handles inbound calls and emails, provides first-level technical troubleshooting, and documents investigations with strong technical writing skills.

Onsite setup for six months with weekly 1-day work-from-home option. The ideal candidate will be fluent in Mandarin and English, hold a Bachelor’s degree in a related field, and have at least 3 years in medical/clinical or

Qualifications

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
• Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain SME on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead by coordinating workloads, assisting team members, escalating complex issues.

Skills

Mandarin proficiency

English proficiency

Education

Bachelor’s degree or equivalent

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services seeks a Mandarin Technical Support Officer to join its healthcare-focused team in Taguig. The role handles inbound calls and emails, provides first-level technical troubleshooting, and documents investigations with strong technical writing skills.

Onsite setup for six months with weekly 1-day work-from-home option. The ideal candidate will be fluent in Mandarin and English, hold a Bachelor’s degree in a related field, and have at least 3 years in medical/clinical or