Mandarin Tech Systems Specialist - Healthcare

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + dependents

Life Insurance

Leave credits

Monthly allowances

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Taguig seeks a Mandarin Technical Systems Associate to provide bilingual technical support in a healthcare context. You will handle calls and emails, perform initial troubleshooting, and document investigations with precision.

The role starts onsite at BGC for six months, then offers a hybrid setup (one day work-from-home per week) with a dayshift schedule and a Php 160,000 monthly salary.

Qualifications

• Mandarin and English proficiency required.
• Bachelor’s degree or relevant diploma in Science, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years in medical/clinical or customer-facing technical support.
• Strong analytical, problem-solving, and documentation skills.
• Proficient in MS Word, PowerPoint, Excel, and Outlook.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inbound calls and emails with professional, customer-focused support.
• Review and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and root-cause analysis.
• Document complaints, inquiries, investigations, and resolutions clearly.
• Communicate results via reports and updates, hitting KPIs.
• Develop SME on products and processes and share knowledge.
• Assist Team Lead with workload coordination and process improvements.

Skills

Mandarin proficiency

Analytical thinking

Technical troubleshooting

MS Office proficiency

Independent work

Education

Bachelor’s degree / diploma in Science, Healthcare, Nursing, Engineering or Medical Transcription

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig seeks a Mandarin Technical Systems Associate to provide bilingual technical support in a healthcare context. You will handle calls and emails, perform initial troubleshooting, and document investigations with precision.

The role starts onsite at BGC for six months, then offers a hybrid setup (one day work-from-home per week) with a dayshift schedule and a Php 160,000 monthly salary.