Mandarin Technical Support Specialist – SSL/PKI

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

Thirteenth Month Pay

Job summary

Confidential IT Security Firm in Makati is seeking a Mandarin Technical Service Specialist to assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems. The role focuses on troubleshooting certificate-related issues and providing first-level technical support for SSL and PKI products.

The position offers a dayshift schedule (9:00 am – 6:00 pm) with a hybrid work setup and benefits such as visa support, HMO, life insurance, and multiple leave options.

Qualifications

• Fluent in Mandarin and English for client interactions.
• Bachelor’s degree in any field.
• At least 1 year in technical support or customer service is a plus.
• Experience with web hosting accounts is advantageous.
• Knowledge of Microsoft Office and internet environment.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing system.
• Troubleshoot certificate-related issues across OS, devices, servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity products.
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin proficiency

English proficiency

Technical support

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Confidential IT Security Firm in Makati is seeking a Mandarin Technical Service Specialist to assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems. The role focuses on troubleshooting certificate-related issues and providing first-level technical support for SSL and PKI products.

The position offers a dayshift schedule (9:00 am – 6:00 pm) with a hybrid work setup and benefits such as visa support, HMO, life insurance, and multiple leave options.