Mandarin Tech Consultant – SSL & PKI Support (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

HMO

Group Life Insurance

Group Personal Accident (AD&D)

13th Month Pay

Bereavement Leave

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Perfect Attendance Incentive

Perfect Punctuality Incentive

Job summary

J-K Netwok Services is seeking a Mandarin Technical Specialist in Makati for a hybrid dayshift role (9:00 am - 6:00 pm). You will assist Mandarin- and English-speaking clients via email, chat, phone, or tickets, troubleshoot SSL certificate issues, and provide first-level security product support. A bachelor’s degree is required, with bilingual proficiency strongly preferred.

Experience in web-hosting support is advantageous. The role offers benefits including HMO, insurance, and various leaves.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.