Mandarin SSL & PKI Tech Support Analyst

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Leave benefits

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati invites a Mandarin Technical Solutions Analyst to join our IT team. You will assist Mandarin and English-speaking clients via email, chat, phone, or ticketing systems and troubleshoot certificate-related issues.

You will provide first-level technical support for security services such as SSL certificates, PKI, and digital identity solutions, and ensure tickets meet SLA. The role offers a dayshift schedule and hybrid work setup.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.