Mandarin IT Support Specialist (SSL & PKI)

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Life insurance

Personal accident

Leave benefits

13th month pay

Government benefits

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Specialist to support Mandarin- and English-speaking clients across email, chat, phone, or ticketing systems. The role involves troubleshooting certificate-related issues on multiple platforms and providing first-level security product support, including SSL certificates and PKI.

The position offers dayshift hours (9:00 am–6:00 pm) with a hybrid work setup, and a salary of Php 90,000.

Qualifications

• Bachelor’s degree in any field.
• 1+ year in technical support or customer service preferred.
• Experience with web-hosting accounts is a plus.
• Proficient in Mandarin and English.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or tickets.
• Troubleshoot certificate-related issues across OS, devices, servers, and apps.
• Provide first-level technical support for SSL, PKI, and digital identity products.
• Monitor and respond to tickets within SLA.
• Guide installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin language

English language

Technical support

Customer service

Web hosting accounts

Education

Bachelor’s degree

Tools

SSL certificates knowledge

PKI

Digital identity solutions

Job description

J-K Netwok Services in Makati is seeking a Mandarin Technical Specialist to support Mandarin- and English-speaking clients across email, chat, phone, or ticketing systems. The role involves troubleshooting certificate-related issues on multiple platforms and providing first-level security product support, including SSL certificates and PKI.

The position offers dayshift hours (9:00 am–6:00 pm) with a hybrid work setup, and a salary of Php 90,000.