Mandarin Tech Support Specialist – SSL & PKI (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Leave benefits

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed

Job summary

J-K Netwok Services in Makati City is hiring a Mandarin Technical Specialist to join our growing IT security team. You will provide frontline technical support to Mandarin- and English-speaking clients, troubleshoot SSL certificate and PKI issues, and guide customers through installation and renewal of security products.

We offer a dayshift hybrid work setup, competitive salary of PHP 90,000 monthly, visa support, and benefits including HMO, life and accident insurance, various leaves, and a

Qualifications

Bachelor’s degree in any field.
Proficient in Mandarin and English (spoken and written).
Experience in technical support or customer service is a plus.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identities.
Monitor and respond to support tickets within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin language

English language

Education

Bachelor's degree

Tools

SSL certificates

PKI

Job description

We offer a dayshift hybrid work setup, competitive salary of PHP 90,000 monthly, visa support, and benefits including HMO, life and accident insurance, various leaves, and a

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