Mandarin Technical Support Specialist – SSL & Security

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa provided

HMO

Group Life Insurance

13th Month Pay

Bereavement Leave

Leave benefits based on tenure

Job summary

J-K Netwok Services in Makati seeks a Mandarin Technical Support Agent to assist clients in Mandarin and English. The role includes troubleshooting SSL certificates, PKI, and digital identity products, with a focus on first-level technical support and SLA adherence.

The position is dayshift, hybrid in Makati, offering a comprehensive benefits package including visa support and health coverage. A bachelor’s degree is required, and prior tech support experience is advantageous.

Qualifications

• Bachelor's degree in any course
• Proficient in Mandarin and English
• Experience in technical support and customer service is advantageous

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or tickets
• Troubleshoot certificate-related issues across OS, devices, web servers, and apps
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions
• Monitor and respond to tickets within SLA
• Guide customers through installation, configuration, and renewal of SSL certificates and security products

Skills

Mandarin language proficiency

English language proficiency

Microsoft Office

Education

Bachelor's degree

Job description

J-K Netwok Services in Makati seeks a Mandarin Technical Support Agent to assist clients in Mandarin and English. The role includes troubleshooting SSL certificates, PKI, and digital identity products, with a focus on first-level technical support and SLA adherence.

The position is dayshift, hybrid in Makati, offering a comprehensive benefits package including visa support and health coverage. A bachelor’s degree is required, and prior tech support experience is advantageous.